Issue, Project, and Workflow Management—Built to Scale

Jira is a leading platform for managing work across engineering, IT, operations, and business teams. Originally built for software development, Jira is now widely used to track projects, workflows, incidents, and operational work across the enterprise.

Optematic helps organizations implement, integrate, and operate Jira so it reflects how teams actually work—while remaining reliable, governed, and connected to the rest of the business.

Jira is a flexible work management platform used to:

• Track issues, tasks, and requests

• Manage agile software development (Scrum, Kanban)

• Support IT service management and incident tracking

• Coordinate projects across technical and non-technical teams

Jira’s strength is flexibility—but without proper design and governance, that flexibility often leads to inconsistent workflows, poor reporting, and disconnected systems.

Optematic implements Jira with a focus on clarity, consistency, and operability, not just configuration.

Jira Configuration & Project Design

We design Jira projects, issue types, workflows, and permissions to match real delivery and operational processes—whether for engineering, IT, or business teams.

Workflow & Automation Setup

Optematic configures Jira workflows, transitions, validations, and automation rules to reduce manual effort while maintaining control and visibility.

Agile & Operational Use Cases

We support Jira implementations for:

• Software development and release tracking

• Cross-functional project management

• Incident, defect, and operational issue tracking

• Internal request and intake workflows

Jira Integrations & Orchestration

Jira rarely operates in isolation. Optematic integrates Jira with surrounding systems through a managed orchestration layer to ensure work and data stay aligned.

Common Jira integrations include:

• Source control and CI/CD tools

• CRM and customer support platforms

• ITSM, alerting, and monitoring tools

• Collaboration platforms (Slack, email)

• Reporting and analytics systems

We handle data mapping, event triggers, error handling, and monitoring so integrations don’t silently fail.

Jira Managed Services & Ongoing Operations

After implementation, Optematic can operate Jira as a managed service, providing:

• Workflow and automation updates as processes evolve

• Integration monitoring and issue resolution

• Permission and governance management

• Reporting and visibility improvements

• Documentation and operational support

This ensures Jira remains usable and trustworthy as teams scale and requirements change.

Why Optematic for Jira?

Many Jira partners focus on configuration or agile coaching. Optematic focuses on operations.

• We design Jira to support real delivery and operational workflows

• We integrate Jira cleanly with enterprise systems

• We provide ownership after go-live through managed services

• We prevent Jira sprawl and workflow fragmentation

Jira becomes a reliable operating system for work, not a collection of disconnected boards.

The Outcome

With Optematic, Jira becomes:

• Easier for teams to adopt and use consistently

• Better integrated with the rest of the business

• More reliable for reporting and visibility

• Scalable without constant rework

Optematic — Jira implemented, integrated, and operated for scale.