Modern customers demand swift, effortless support. In fact, about 90% of buyers say an “immediate” response is crucial when they have a support question. This story follows one growing company (who we’ll keep anonymous) that struggled to meet those expectations. Slow response times, repetitive inquiries, clumsy case handoffs, and overworked agents were hurting their customer experience. They turned to Optematic for help. In this article, we’ll see how Optematic partnered with the company to launch an AI-powered Salesforce Service Cloud in-app chat solution that transformed their service. (If your support team faces similar challenges, you might find some answers here and you can always learn more at optematic.com to explore these solutions.)